SyncMyCal Mobile – Pocket Outlook Google Calendar Sync Tool, Sync PDA Google Calendar
 
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Frequently Asked Questions

 
 
 
Does SyncMyCalMobile license fee is for lifetime or for yearly subscription?
 
I don’t have a Credit Card, how can I buy SyncMyCalMobile license?
 
I have two devices. Do I need to purchase 2 SyncMyCalMobile license?
 
I just had to format my device. Now when I register SyncMyCalMobile to Pro version then it says, 'I have exceeded the number of allowed licenses’. What should I do to register SyncMyCalMobile to Pro version?
 
I had to reinstall the OS on my device and now I can’t register SyncMyCalMobile as I have lost my registration info. How can I get it back?
 
How will I receive the license key (email or at postal address)?
 
If I buy 5-license pack, then is it specific for a single version of Windows Mobile or any Windows Mobile that SyncMyCalMobile supports?
   
How much time and effort will it take me to synchronize my calendars?
 
Does the tool require any special training to use?
 
Does the tool give me an option to synchronize only selective events instead of all the events?
 
I have some suggestions about the tool. How can I send you my feedback?
   
I am trying to register SyncMyCalMobile to Pro version with the license key and registration details supplied to me however I am getting the error as ‘Supplied information is incorrect’ when I click the ‘Register’ option on ‘Register’ window. What should I do?
   
   
   
What is SyncMyCalMobile?
 
How can it help me?
 
Can I synchronize events both ways - from Google Calendar™ calendaring service to Outlook® calendar or from Outlook® calendar to Google Calendar™ calendaring service?
 
Does SyncMyCalMobile work if I use multiple Outlook® and Google Calendar™ calendaring service?
 
Does SyncMyCalMobile also synchronize recurring events?
 
Does the plug-in work if the time zone settings of my device and Google Calendar™ calendaring service are different?
 
Is SyncMyCalMobile tool easy to install and uninstall?
 
Are there any specific hardware or software requirements to run SyncMyCal tool?
 
How to get latest Version of SyncMyCalMobile Plug-in?
 
Which are the Windows Mobile OS does SyncMyCalMobile supports?
 
Does SyncMyCalMobile works with Google Apps?
 
Whenever I sync using SyncmycalMobile, I get the error as ‘Captcha required’. How can I resolve this?
 
When I click ‘Synchronize’ to sync the calendar then I get the error ‘Invalid Credentials’. How can I resolve the issue?
 
Are there any discounts on Educational use or trusts?
 
I have purchased a SyncMyCalMobile license. Can I use the same license key to register SyncMyCal to Pro version? Does license key for SyncMyCalMobile works for SyncMyCal too?
 
I need to uninstall SyncMyCalMobile. Would I lose the entire Sync step that I have created when I’ll uninstall it?
 
Does SyncMyCalMobile Lite version expires? What is the limitation for SyncMyCalMobile Lite version?
 
My events from Outlook calendar gets synchronized to Google calendar successfully however the reminder that I set in PDA calendar does not get synced to Google calendar. Please suggest the resolution?
 
Is SyncMyCalMobile compatible with BlackBerry?
 
Does SyncMyCal synchronize events from iPod to Google calendar?
 
Whenever I synchronize my PDA/ Smart phone calendar then I get the error as:

“Inner Exception: An error message cannot be displayed because an optional resource assembly containing it cannot be found”
 
 
 

Answers

  All the upgrades to SyncMyCalMobile are free and thus come to you at no additional cost. These upgrades include newer releases across Major as well as Minor version numbers.
 
  If you do not have the Credit Card then You can send us a ‘Purchase Order’ at:

Synchronization Technologies Inc.
226 Airport Parkway
Suite 440
San Jose, CA 95110
Tel: (408) 436-6170
Fax: (408) 436-7508
sales@syncmycal.com

, so that we can raise an invoice on it.
Additionally, you can use PayPal account to buy SyncMyCalMobile using your debit card.
 
  No, SyncMyCalMobile license policy allows a single user to register SyncMyCalMobile on multiple devices using the same license key for the personal use.
 
  Please raise a ticket regarding this issue at syncmycal.helpserve.com and we will reset your license count so that you may register SyncMyCalMobile to Pro version again.
 
  Please send us your name so that we may search your record. If you purchased SyncMyCalMobile license with Google check out then you can get the Order number for the license purchase in your Google check out account. Please send us the Order Number for SyncMyCalMobile license purchase so we may send you the registration information.
 
  You will get the license key and registration information to your E-Mail Id that you entered while purchasing SyncMyCalMobile.
 
  No, SyncMyCalMobile license is not specific to Windows Mobile. You can register SyncMyCalMobile to Pro version on any Windows Mobile that it supports.
 
  SyncMyCalMobile provides you an effortless way to keep you calendars in sync. It takes you just a few minutes to define synchronization settings for the first time you use the tool. After that, all it takes is a click of a button to initiate the synchronization. An alert is displayed when the synchronization is complete.

Please note that the performance of SyncMyCalMobile also depends upon the following factors:

  • Your Internet connectivity speed (Bandwidth etc)

  • Google Calendar™ calendaring service speed.

  • Number of calendars being synchronized.
 
  No, SyncMyCalMobile is so intuitive and easy to use that you do not require any training to use it.
 
  Yes, SyncMyCalMobile gives you the flexibility to select which events you want to synchronize and which you do not. This can be done in two ways. The selection of date range allows you to exclude those events from synchronization which lie outside the selected date range. Besides, you can turn off the publishing of Outlook® private events to do not change Google Calendar™ calendaring service by unchecking the “Publish private events?“ check box on Edit window in the Settings tab.
 
I have some suggestions about the tool. How can I send you my feedback?
  We would love to hear your feedback and suggestions. You can mail us your suggestions at feedback@SyncMyCal.com. Alternatively, you can submit your comments in our Comments section.
 
I am trying to register SyncMyCalMobile to Pro version with the license key and registration details supplied to me however I am getting the error as ‘Supplied information is incorrect’ when I click the ‘Register’ option on ‘Register’ window. What should I do?
  Please raise a ticket on syncmycal.helpserve.com with the screen shot for ‘Register’ window displaying the license key and registration details that you have entered so that we may resolve your issue.
 
What is SyncMyCalMobile?
  SyncMyCalMobile is a software tool which helps you synchronize events from your PDA/Smart phone Calendar to Google Calendar™ calendaring service and vice versa.
 
How can it help me?
  SyncMyCalMobile helps you keep your PDA/ Smart phone calendar and Google Calendar™ calendaring service up-to-date with all the information about your meetings and events. This makes you better organized and helps you avoid time conflicts among your scheduled meetings even when you are using multiple calendars.
 
Can I synchronize events both ways - from Google Calendar™ calendaring service to Outlook® calendar or from Outlook® calendar to Google Calendar™ calendaring service?
  Yes, SyncMyCalMobile provides two-way synchronization. The direction of synchronization depends upon the settings defined by you.

  • Download Only  
    Allows the user to download the created events, edited events and deleted events from Google Calendar™ calendaring service to PDA/Smart phone Outlook Calendars.
  • Upload Only
    Allows the user to upload the created events, edited events and deleted events from PDA/Smart phone Outlook® Calendars to Google Calendar™ calendaring service.
  • Synchronize (Google precedence)
    Allows the user to synchronize the events with respect Google Calendar™ calendaring service events.
    Google events overrides all the existing events in Outlook® and New events at device calendar gets transferred to a Google Calendar™ calendaring service.
  • Synchronize (Outlook® precedence)
    Allows the user to synchronize the events with respect device calendars events. Device calendar events overrides all the existing events in Google Calendar™ calendaring service and New events at Google gets transferred to a device calendar.
 
Does SyncMyCalMobile work if I use multiple Google Calendar™ calendaring service?
  Yes, SyncMyCalMobile helps integrate device calendar and multiple Google Calendar™ calendaring service. This would involve connecting multiple calendars of Google Calendar™ calendaring service with one Outlook® Calendar.
 
Does SyncMyCalMobile also synchronize recurring events?
  Yes, SyncMyCalMobile allows two-way transfer of information about newly created, updated or deleted recurring events.
 
Does the plug-in work if the time zone settings of my device and Google Calendar™ calendaring service are different?
  Yes, the plug-in takes into account the difference in time zone settings between your calendars and adjusts the meeting schedules accordingly. So, Calendar with different time zone, show the same event for different time periods.
 
Is SyncMyCalMobile tool easy to install and uninstall?
  Yes, a step-by-step installation/uninstallation wizard guides you through the process with ease. You may also uninstall SyncMyCalMobile by going to “Add Remove” programs in Control Panel and removing it.
 
Are there any specific hardware or software requirements to run SyncMyCal tool?
  SyncMyCalMobile application is compatible with PDA and Smart phone that supports Windows Mobile 5.0 and 6.0 Operating System.

Microsoft® .NET Compact Framework 2.0 Redistributable should be installed in the device.
 
How to get latest Version of SyncMyCalMobile Plug-in?
  Getting the latest version of SyncMyaCalMobile
 
Which are the Windows Mobile OS does SyncMyCalMobile supports?
  SyncMyCalMobile supports Windows Mobile 5.0 and 6.0 for PDA and Smart phone.
 
  Yes, SyncMyCalMobile is compatible with Google Apps.
 
  You get a "Captcha Required" alert from Google service when there have been frequent unsuccessful attempts to login to your Google account. Most common reason for this is incorrect password. The Google service looks at this as an attempt by a software program to capture your account and thus it locks it, thereby giving you a "Captcha required" alert.

To unlock your Google account from the "Captcha required" state, you should click on the following link,

https://www.google.com/accounts/DisplayUnlockCaptcha

and then enter your Google account credentials along with the Text shown in the image in the required field. Successful attempt would make your Google account operational again.
 
  1. If you are using simple Google account:

The Error normally appears when you enter incorrect Google username or password.

Typically, this is experienced when you change your Google account's password on the web (in your Google calendar interface) while you do not update the same in SyncMyCal.

To resolve the issue, please ensure your Google credential by logging to Google and enter the same Google credential in SyncMyCal.

2. If you are using Google apps account:

This error may occur when you enter incorrect Google username/password or if your account is locked (CAPTCHATM) and you have to unlock the account by going to following URL.

https://www.google.com/a/[yourdomain]/UnlockCaptcha

(example : https://www.google.com/a/MyDomain.info/UnlockCaptcha)

Once you have unlocked your account by visiting on this page, you should be able to run SyncMyCal without facing this error.
 
  Yes, we do offer discounts on Educational use or for the trusts. You can send us the e-mail to sales@syncmycal.com for the no. of the license you need to purchase and then we will make the educational discount that is applicable.
 
  You can’t register SyncMyCal with SyncMyCalMobile license key. SyncMyCal is a separate product that synchronizes the event from MS Outlook calendar to Google calendar and vice versa so you need to purchase a SyncMyCal license to register it.
 
  No, the synchronization steps are stored in registry so even you uninstall SyncMyCalMobile, your Sync Step is saved in registry. When you reinstall SyncMyCalMobile again then all your Sync Step would get loaded in SyncMyCal.
 
  SyncMyCalMobile Lite version never expires. You can use the application as long as you want. We have applied limitation over the number of days within which the events can be synced. Please refer http://www.syncmycal.com/pda_compare_versions.htm to see comparison for SyncMyCalMobile Lite and Pro version in terms of functionality.
 
  Please open Google calendar, click Manage Calendar >> click the ‘calendar’ link to open’ calendar’ page >> click ‘Notifications’ >> click the link ‘Add a reminder’ and add a default reminder as displayed below:



This would resolve the problem.
 
  No, SyncMyCalMobile does not support BlackBerry.
 
  No, SyncMyCalMobile is not compatible with iPod. So, it can not be used to sync the calendar with Google calendar.
 
  Please follow the under mentioned steps to resolve your issue:
  1. Please close SyncMyCal Mobile if already open on PDA.

  2. Please download the attached System_SR_ENU_wm.zip.Please save this file to device.

  3. Please unzip the file and Click the cab file to install it into the device.

  4. Please restart the device so that all the setting gets updated.
This would resolve your issue.
 
 
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